Service That Stands Out

Hanging With Hal

Service That Stands Out

Each February, in celebration of Valentine's Day, I like to reflect on our customer service, which focuses on IST's mission to build lasting partnerships. Our industry often defines us by metrics, KPIs, and deliverables. While these are essential to our success, they are merely the framework. The soul, the essence, lies in how we serve – with heart. 

 

At IST Management, we don't just offer the best solutions for facilities management and litigation; we nurture relationships. Every contract we sign, every facility we oversee, and every legal challenge we address is an opportunity to make a positive impact. When we approach our work with this mindset, we create experiences that resonate on a deeper level. 


Leading with Empathy 

 

Empathy is more than a buzzword; it's a guiding principle. It's about listening actively, understanding our clients' needs, and responding with solutions that address their unique challenges. Whether it's a complex legal or facilities management concern, our clients trust us to have not only the expertise but also the heart to guide them through. 


2023 Eagle Winners 

I am delighted to share our winners for our 2023 Eagle Trophy Award! These standout individuals are all-stars in bringing heart to service and leaving lasting impressions on their clients.


Please join me in congratulating:

  • Client Evaluation EAGLE TROPHY Winner: Samuel Saldana, Taco Bell, CA (Pictured Top Left)
  • Employee Evaluation EAGLE TROPHY Winner: Bryan Williams, Charlotte Arena Operations, NC (Pictured Top Right)
  • End User Evaluation EAGLE TROPHY Winner: Richard Madden, American Assoc. of Medical Assistants, IL (Pictured Bottom Left)
  • Site Audit EAGLE TROPHY Winner: Brenda Ethridge, Newmark NELX Alpharetta, GA (Pictured Bottom Right)
  • Overall Survey EAGLE TROPHY Winner: Samuel Saldana, Taco Bell, CA (Pictured Top Left)

As we navigate the evolving technological landscape of our industry, let's keep the human element at the forefront. Let's celebrate the small victories – the smile of a satisfied client, the gratitude expressed after resolving a challenging issue, or the trust bestowed upon us for another year of partnership. Remember that behind every service we share, there is a human story. Let's continue to provide the best partnership with heart. 

Team building outside in a field with 3 coworkers

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