Outside-IN, a podcast presented by IST

Podcast Episodes

The Outside-IN podcast provides a look inside our industry leaders' decisions to ensure that companies and law firms receive the highest quality support when outsourcing their office support services.

Podcast graphic titled
By Brad Burgess March 26, 2026
In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial implementation to daily excellence.
Brad Mitchell, Implementation Manager at IST
By Brad Burgess January 20, 2026
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
Previous Episodes
Podcast graphic titled
By Brad Burgess March 26, 2026
In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial implementation to daily excellence.
Brad Mitchell, Implementation Manager at IST
By Brad Burgess January 20, 2026
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
Previous Episodes