Integrated Facilities Management
Save time and reduce your overall workload.
Your facility has a lot of moving parts. Many of those parts do not produce income and can create waste and affect profitability. Further, they drain resources, impact operation performance and hinder growth.
For over twenty years we have dedicated ourselves to transforming our client’s facilities management operations by creating the most accountable processes, sourcing the best people, managing vendor relationships, and developing exceptional technology to enhance services and increase efficiency.
Consolidate all your facility management efforts for complex, multi-site and/or campus environments under a single, unified team that can support your efforts in the following areas:
Consulting
Vendor Management
Food and Beverage
Landscaping
Engineering
Janitorial
Security
Snow Removal
IST leverages national FM best-practices resources and auditing tools to ensure facilities are operating at peak efficiency with emphasis on:
Cost Control
- IST performs a deep analysis at the outset of an engagement that identifies cost-saving opportunities.
- We provide solutions that integrate people, processes and technologies to match your budget and objects.
- Leverage economies of scale by accessing IST’s thoroughly vetted pool of vendors.
- Integrate activities with your existing management system or implement systems that best-fit current and forecasted needs.
- Organize Facilities Management into a cohesive reporting framework.
Risk Mitigation
- Mitigate immediate risk of direct loss, missed opportunities, health, safety and liability concerns.
- Full vendor governance including insurance policy audit.
- Thorough vendor due-diligence and monitoring to mitigate vendor risks, avoid compliance penalties, damages, and potentially costly investigations.
- Anticipate risks rather than react to adverse situations or incidents after they occur.
Vendor Performance Management
- IST’s subcontracting model is designed to create business arrangements focused on shared values and outcome.
- IST prequalifies vendor partners using a thorough vetting process that assesses the following:
- Financial health and standard insurance policies
- Company structure and location
- Service methodology and capacity
- Safety, security and confidentiality
- Compliance (regulatory, sustainability, environmental, ethical, values, etc.)
Ongoing Excellence
- IST’s commitment to the ongoing operational excellence of our customers is the linchpin of our support strategy.
- The following processes are used to develop and support the competency of contracted and subcontracted staff to enable continuous improvement.
- Comprehensive Reporting.
- Monthly Management Report Review Meetings.
- Quality Assurance Review and Survey Program.
- Knowledge Sharing Programs.
- IFM Support Technology Reviews.
Our preferred vendor partners include, but are not limited to:
Latest Insights
Vendor management can be an uphill battle for any operation. Each contract represents a different service, with new processes and payment plans to manage while successfully operating a facility. The administrative burden can escalate quickly, dividing managers' time between leading their teams effectively and handling these essential support services.
Outside-IN Podcast: Managed Review with Denika Thomas & Nicole Fryson
Brad Burgess hosts Outside-IN with guest Christian Almeida, IST’s On-Site Operations Manager at Northeastern University, to discuss IST’s Kiosk application and Smart Locker technology. These technologies are helping universities and colleges get overnight packages into the hands of their students, staff, and faculty faster and more efficiently.
