Blog Layout

Outside-IN: IST Suite's Operational Superpower

Ep. 22: Outside-IN Podcast: IST Suite's Operational Superpower 

Imagine the power of centralizing all your services into one singular database. Real-time reporting connecting national operations is at the click with IST's proprietary software, IST Suite. 

 

Vice President of Technical Solutions Andrew Addison shares how IST Suite has engineered IST's leading technologies and where it's headed in 2024 and beyond. Today's work expands beyond one location, and Addison believes that software like IST Suite can unite not only your operations but also your company's culture. 

 

Find out how IST Suite can get your operation on the same page on Outside-IN with host Brad Burgess.

  • Episode Highlights

    Connect with Andrew Addison and on LinkedIn


    Learn More about | IST Suite | IST Confirm | IST Mailroom


    • IST Suite's In-House Development: Focused on centralizing operations and enhancing internal communication and service provision.
    • Importance of a Single Database: Centralizes updates and operations, a key asset for efficiency in a hybrid work environment.
    • Software Customization: IST Suite adapts to client-specific needs, showcasing its flexibility and client-centric approach.
    • New Software Modules: New applications like digital mail and conference room management are being developed to improve operational efficiency.
    • AI Integration: Plans to use AI in helpdesk operations to enable self-service for common IT issues and optimize technician efforts.
    • Real-Time Data Reporting: Aiming for a dashboard-driven system to provide instant data access and trend analysis.
    • Creativity in Development: Emphasizes understanding user needs through dialogue and translating them into technical solutions.

    This episode of Outside-IN with Andrew Addison emphasized the ongoing efforts to evolve IST Suite to meet the dynamic needs of its users and clients, especially in the evolving hybrid work environment, and how the in-house development of this software provides a unique advantage in terms of customization and adaptability to client needs.

Listen, Watch and Subscribe!

Check out our previous episodes here:

Outside-In Podcast thumbnail

Beyond the Myths: How AI is Empowering, Not Replacing, Professionals

By Brad Burgess • December 12, 2024
In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond.
Jay LaFont and Brad Burgess of IST discuss AI, Soft Skills and the Future of Training

AI, Soft Skills, and the Future of Training

By Brad Burgess • November 14, 2024
Ep. 33: AI, Soft Skills, and the Future of Training: A New Era at IST
How IST's Smart Solutions Are Shaping the Future of Mail in Education and Beyond

Revolutionizing Package Management

By Brad Burgess • October 30, 2024
In this episode of the IST podcast Outside In, host Brad Burgess sits down with industry veteran Stuart Schwartz, Senior Vice President and Partner at IST Management, to explore how technology is revolutionizing the management of mail and packages in higher education and beyond. With nearly 30 years of experience in the outsourcing industry, Stuart shares insights on the importance of building strong relationships with clients, selling with integrity, and fostering innovation. The conversation highlights IST's cutting-edge kiosk and smart locker systems, which are transforming how universities and businesses manage the surge in package deliveries driven by on-demand ordering.
More Episodes
Share by: