Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters
Ep. 19: Outside-IN Podcast: Moving to Digital Mail - How It's Done and Why It Matters
When firms expand their operations, they shouldn't have to compromise fast and secure communication with physical mail. Digital Mail is one part of this solution. By scanning mail into a document management system, firms rely less on stationary mailrooms and eliminate the time-consuming tasks of receiving mail.
The second part is the unique partnership needed to implement and successfully adapt it to meet the needs of each client.
Operations Manager Kimberly Hamamoto discusses IST's collaborative partnership with a multi-campus firm in California, optimizing a Digital Mail application and pairing it with IST specialists to keep the mail moving and service elevated.
Ep. 19: Outside-IN Podcast: Moving to Digital Mail: How It's Done and Why It Matters
In this episode, operations leader Mike Horton, Operations Manager, reveals his "blueprint" for transforming nervous new clients into long-term, trusted partners by mastering the critical transition from initial implementation to daily excellence.
Implementations don’t fail because of technology—they fail when people feel unheard, surprised, or overwhelmed.
In this episode of Outside-IN, we are talking with Ted Korba, Senior Director of IT Services, about how IT Service Management (ITSM)—including problem, change, and incident management—serves as a necessary "playbook" to bring "a method to the madness" in today’s chaotic, technology-heavy corporate world.
