Improving Mail Services for Firms and Corporations
Innovate & Integrate
Mail and package services are rapidly evolving to compete with the immediacy of today's communication while centering customer service. Because of this, mailrooms need to consider including technologies that prioritize both values.
For higher education, IST Management Services successfully implemented two technologies to optimize mail services the IST Kiosk and Secure Locker Systems. With these products, universities can tackle a high inventory of incoming packages, maximizing their mailroom to create a seamless service, and adding a secondary secure location for pickup at the user's preference. The results of this partnership were immediate. Automating the initial service steps allowed greater focus on package retrieval, and with the option of contactless lockers, reduced customer wait times and cleared clutter.
The IST Kiosk, paired with Secure Locker Systems, modernizes mail services to adjust to the current market expectation, prioritizing the rising preference for e-commerce and removing package clutter. The success of these technologies in higher education prompts show how they can innovate mail and package services, and hospitality for corporations, firms, healthcare, and beyond. On IST's podcast, Outside-IN, host Brad Burgess speaks with Senior Vice President and Partner Stuart Schwartz on how the IST Kiosk and Secure Locker Systems could benefit these verticals.
Going Beyond a Mailroom
Driving efficiency for inbound mail is not a new topic for many industries, especially as hybrid work grows and digitization replaces physical document management. Paper mail lacks immediacy in sending and receiving information and relies on a fully staffed mailroom to ensure its successful delivery. If your workforce is only in the office a few days a week, that can delay mail correspondence and leave confidential mail unattended.
Secure locker systems seamlessly expand the mailroom to store packages and mail protected by a user-directed QR code. For hybrid employees, especially firms that receive confidential mail, using the lockers guarantees regulatory compliance for mail and parcel services.
As work schedules differentiate, hospitality can suffer. When services don't adapt, it communicates a lack of innovation and neglect to support the current office environment. Including the locker systems shows an intent to include amenities that work for your team and complement their processes.
Efficiency at the Center
Self-Service Kiosks are already a retail and food industry staple, but how can this administrative tool ease processes for other verticals? The initial check-in can benefit hospitals, reception areas for corporations, and for mailrooms, can enhance package pickup. For corporate offices or hoteling spaces that utilize a mail specialist to deliver mail, the IST Kiosk can easily integrate, allowing employees to check in to receive mail when they're in the office. Utilizing this process with the locker systems removes the burden of package pileup and a cluttered mailroom.
For hoteling workspaces, Secure Locker Systems can assist Asset Management or be used for storing valuables. Workers can check out technology or stow their belongings while working. The lockers' chain of custody provides an accurate report of every moving part so managers know the status of their equipment.
With the customization of IST's proprietary software, users can expand this amenity to include other deliverables that enhance the workplace experience and encourage a higher concierge level of service.
Adaptable Processes
Even though supporting the office looks different than it did five years ago, providing a white glove service remains a top priority for any operation. As seen in higher education, implementing the IST Kiosk and Secure Locker Systems enhanced service levels, and to consistently guarantee that expectation, IST thoughtfully adapted services to be successful no matter the challenge.
This kind of forethought can position corporations, firms, and other verticals to improve their mail processes and bring hospitality to the core of their operations.
