Office & Facilities Management

The number one reason businesses outsource office services is to gain back time.

Running a successful office requires the management of numerous elements. Your print and imaging production, mail management, and hospitality services are critical to your success but take valuable time away from essential tasks and responsibilities.

With so many business functions to deal with, its time to turn to a trusted partner to relieve the burden of non-core business functions, especially if those functions are distressing your bottom line.



At IST we welcome the opportunity to carry the weight of maintaining your facilities so you can run your business without disruption. 

Mail Room and Package Delivery Services

Print Center and Equipment Management

Hospitality and Employee Services

Human Resources & The WOW Factor

Customer service expectations have three levels: Sufficient – what the customer finds acceptable, desirable – what the customer wanted, and the WOW factor – going above and beyond what they had anticipated.

IST will always strive for the WOW factor, that’s why we hire only the best customer service people. Our hiring ratio is about 1% of applicants – which is lower than Harvard’s acceptance rate. Once hired, our new employees are trained to anticipate customer needs in a manner that is swift, courteous and operative. In times of stress or disorder our employees rise through the chaos and help the client thrive. They are patient, positive, stay cool and think on their feet. Our employees are trained to follow through and actively listen to the client.

Learn more about IST’s People Programs and Continuous Employee Training.

IST Suite Optimizes Management of the Following Services Areas

• Human Resources & Management
• Print Center Management
• Mail Services Management
• Conference Room Management
• Integrated Facilities Operations
• Records/Document Digitization & Management

IST Suite Offers the Following Advantages As a Standard

• Unlimited users
• Unlimited upgrades
• Comprehensive, automated reporting with intelligent trend analyses
• Report customization at no additional cost
• Built-in HR workflows including employee training and tracking
• Automated service delivery audits and notifications
• My IST Support Center client portal for full transparency into all site activities
• Upgraded based on real-world requests made by Site Operations teams

Not only is our technology a performance management tool, but trains and educates our employees and keeps them current on company directives and information.

IST HR

Web-based application used to track and report all IST HR activities at a site. This includes basic HR personnel information, time reporting, and online training/certification.