Case Study - Meyer Darragh

Introduction

Meyer Darragh is a Pennsylvania-based law firm that has been representing its clients throughout Western Pennsylvania, and the sixty-seven counties in the Commonwealth of Pennsylvania, for over 100 years.

In order to better serve clients’ needs, and as a result of our close proximity to the tri-state borders, the firm also routinely represents clients throughout the states of West Virginia and Ohio, having experienced attorneys licensed in both states who are respected and well-known in those courts and legal communities.

The Concern

IST quickly recognized that the root cause of Meyer Darragh’s problems was a fragmented workflow in operations management.

• Prior to IST’s implementation, Meyer Darragh had no process for tracking chargeback for document costs.
• The previous FM provider was sending copy production to expensive off-site production centers that could have been done in-house. This resulted in extremely high document costs.
• There was no integration of their management systems. This fragmentation diminished accountability for the department’s activities and stood in the way of identifying cost savings in their services department.
  

The Solution

Meyer Darragh teamed up with IST Management Services to ensure their team of attorneys received the most efficient, cost-effective internal document management and cost control processes in the industry. IST implemented its legal management expertise along with:

• copy-tracking technology to provide documented chargeback reports to the firm for all document work performed.
• IST enhanced reporting and departmental integration by implementing IST-Suite. This brought all of Meyer Darragh’s print center, reception and messenger/court filing services under a single, totally integrated management umbrella.
• IST was able to provide more precise chargeback processes while improving turnaround times, quality controls and service levels by keeping all of the firm’s copy work on-site for additional cost savings.

The introduction of IST’s processes provided the internal support and integration needed to allow Meyer Darragh attorneys to focus on their core functions, while precisely tracking billable hours. IST-Suite’s HR module also increased IST employee efficiency by fully cross-training on-site employees while providing people programs to increase job satisfaction.

The Partnership

From the start of IST’s relationship with Meyer Darragh nineteen years ago, IST has provided the most quality-driven and cost-effective service solutions. IST’s implementation of services maximized chargebacks, consolidated costs and integrated service in all areas.

IST’s expertise identified and corrected critical process deficiencies immediately for all of Meyer Darragh’s office services. In doing so, IST improved turnaround times and quality controls while continuously identifying new cost savings opportunities and process improvements. 

IST is a total turn-key solution and IST’s partnership with Meyer Darragh allows firm employees and attorneys to focus on their litigation challenges without the burden of office services management.