Competitive Package Services with IST Kiosk

Ep. 28: Competitive Mail Services: Rebuilding Package Distribution at Loyola University

On Outside-IN, Regional Operations Manager Charles Riddervold shares the power of IST's problem-solving partnership. Focusing on solving faulty package distribution services at Loyola University, Charles highlights the swift implementation of the MSPT system and IST Kiosk to streamline package pick-up from 15 minutes to under two. Beyond exceptional, adaptive technology, we discuss the synergy between technology, teamwork, and client-centric approaches in delivering superior service.  

  • Episode Highlights

    Connect: Charles Riddervold or LinkedIn 

      

    Learn more about IST: Kiosk | SmartLockers | Mail Center Management | Case Study Video | Case Study 

     

    • Rapid Deployment of Solutions: IST successfully implemented a complex mail and package tracking system under tight deadlines to meet a client's needs quickly and effectively. 
    • Creative Problem-Solving: Innovative ways to overcome malfunctioning Student ID inconsistencies with IST technology and how creative thinking led to a simple yet effective solution. 
    • The Power of Partnership: Solid client partnerships are crucial in tackling operational challenges, emphasizing the need for regular communication and joint problem-solving efforts. 
    • Operational Excellence in Action: IST optimized package delivery, cutting down wait times from 15 minutes to an impressive 2 minutes, and what operational strategies contributed to this efficiency. 
    • Cultural Dynamics of Leadership: The dynamics of IST's leadership are where empathy and an open-minded approach foster a conducive environment for idea-sharing and collective progress. 
    • Adaptability in Service Delivery: How services are adapted based on the context, such as urban versus rural school settings, and how anticipating and preparing for peak times can ensure smooth operations. 
    • Technology Tailored for Client Needs: Technology, like kiosks and lockers, can be customized for different settings, including potential applications in corporate or law firm environments, especially in the evolving hybrid work model. 
    • Effective Communication Strategies: Clear communication with stakeholders is essential, especially in environments with high turnover, such as student populations, to ensure they are informed and engaged with the service. 
    • Beyond the Education Sector: Consider how the technologies and strategies employed at educational institutions could be transferred to other industries, enhancing efficiency and customer satisfaction. 
    • Embracing Challenges for Improvement: Philosophy that challenges from clients or operational pressures are opportunities for growth and innovation.

Listen, Watch and Subscribe!

Check out our previous episodes here:

Streamlining eDiscovery: How IST Saves Time, Costs & Complexity

By Brad Burgess • April 11, 2025
Ep. 37: Streamlining eDiscovery: How IST Saves Time, Costs & Complexity
Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality with Maggie Catalupo

Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality

By Brad Burgess • March 26, 2025
Ep. 36: Seamless Meetings, Smarter Workplaces: The Future of Corporate Hospitality
From Collection to Courtroom: How IST Leads in Forensic Innovation

From Collection to Courtroom: How IST Leads in Forensic Innovation

By Brad Burgess • February 20, 2025
In this episode of Outside In, we delve into the intricate world of digital forensics with IST’s Arthur Schmeiser, National Director of Forensics eDiscovery, exploring how their expert team navigates the complexities of data collection, analysis, and preservation. From senior professionals with advanced certifications providing defensible evidence in court to innovative remote collection methods that streamline processes for clients worldwide, IST sets the standard for excellence. Learn how their transparent, client-focused approach, bolstered by cutting-edge technology and AI advancements, ensures secure and reliable solutions in a rapidly evolving landscape. Whether addressing litigation, employee investigations, or emerging challenges like deep fakes, IST's dedication to precision and efficiency shines through.
More Episodes