Case Study - Hand Arendall
Hand Arendall was looking for an eDiscovery team to access electronically stored information for the purpose of litigation. They wanted a reliable, efficient, and cost-effective solution and turned to IST for help.
Introduction
The firm was organized in 1941 in Mobile, Alabama, and has more than 85 lawyers, making it one of the largest law firms in the State of Alabama. With offices in Mobile, Birmingham, Fairhope, and Athens, Alabama; and Destin, Panama City, Panama City Beach, and Santa Rosa, Florida, Hand Arendall Harrison Sale is uniquely situated among the Southeast’s major law firms to provide legal direction to clients throughout Alabama Northwest Florida and Mississippi.
The Concern
As Hand Arnell grew it needed to ensure the security of sensitive or private information while also easing the use of evidence in court, providing reliability and longevity across difficult cases. They wanted an eDiscovery team to access electronically stored information for the purpose of litigation. They wanted a reliable, efficient, and cost-effective solution and turned to IST for help.
IST is the leading Integrated Facilities Management company providing services to organizations seeking to transform operations, increase safety, catapult growth and stay ahead in ever-changing competitive markets.
The Solution
IST has partnered with HAHS since 2015 and supports all of the firm’s offices throughout the Southeast and nationally. Currently, IST offers a wide array of services through the IST Discover-E solution, including case consultation, data collection, processing, hosting, and nearline data storage. The firm has used IST Discover-E’s managed services and tiered pricing models in order to meet their overall needs based on the size of the matter for each client.
Prior to each case, the Discover-E team consults with the case team to learn more about their plan and puts together a solution to best fit their needs. IST Discover-E project managers have earned the trust of Hand Arendall Harrison Sale LLC’s IT director and attorneys as a speedy accurate resource for getting results.
The Partnership
From the start of IST’s relationship with Hand Arendall Harrison Sale LLC, IST has provided only the highest level, most quality-driven, and cost-effective service solutions. The IST Discover-E solution has significantly reduced the number of labor hours required to achieve the desired results for the firm’s clients. Our project managers at IST Discover-E provide unparalleled support for HAHS and will continue to do so in the future. HAHS is just one example of how IST Discover-E is making eDiscovery easier, more efficient, and less costly.
“Using IST Management’s Discover-e solution has allowed us to better serve our clients by not only providing them more accurate results in a timely manner but also saving them money by reducing the number of man-hours required to produce the results. The high-quality level of service along with a robust project from IST is the key reason we are able to do so. It’s rare to find such amazing support these days, but with IST we have that and so much more We have a partner that will be there when we need them the most We continue to be amazed by the service they provide and the attention they have given us from sales through customer support.”
Melvin Evans, IT director at Hand Arendall Harrison Sale LLC
Contact Info
IST Management Services, Inc.
1341 Moreland Ave SE, Atlanta, GA 30316