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Revolutionizing Package Management

Ep. 32: Revolutionizing Package Management: How IST's Smart Solutions Are Shaping the Future of Mail in Education and Beyond 

In this episode of the IST podcast Outside In, host Brad Burgess sits down with industry veteran Stuart Schwartz, Senior Vice President and Partner at IST Management, to explore how technology is revolutionizing the management of mail and packages in higher education and beyond. With nearly 30 years of experience in the outsourcing industry, Stuart shares insights on the importance of building strong relationships with clients, selling with integrity, and fostering innovation. The conversation highlights IST's cutting-edge kiosk and smart locker systems, which are transforming how universities and businesses manage the surge in package deliveries driven by on-demand ordering. Listeners will learn how these solutions drastically reduce wait times—from two hours to just two minutes—and how this technology is expanding into corporate, legal, and government sectors. Whether you're curious about emerging tech trends or looking for ways to enhance operational efficiency, this episode provides valuable lessons on creative problem-solving and collaboration.

  • Episode Highlights

    Connect with: Stuart Schwartz | LinkedIn 


    Learn More about: Revitalizing Main and Package Systems: The IST Approach | Enhancing Package Pick-Up with the IST Kiosk | Solving Mailroom Clutter for Academic Institutions 

     

    Key Takeaways: 


    The Power of Relationships in Business: Stuart Schwartz emphasizes the importance of building trust and strong connections with clients, highlighting how authentic relationships drive business success and long-term partnerships. 


    Revolutionizing Package Management with Technology: IST's smart kiosk and locker systems drastically reduce package wait times from hours to minutes, improving the experience for students and employees alike across universities, corporations, and government sectors. 


    Adapting to On-Demand Ordering Trends: The rise in on-demand ordering has transformed mailrooms, and IST's innovative solutions are designed to manage the growing influx of packages with speed and efficiency, particularly during peak times like the start of the semester. 


    Expanding Technology Across Industries: While initially developed for higher education, IST's smart solutions have been successfully applied to law firms, corporate offices, and government agencies, particularly in hybrid work environments where secure, flexible package management is crucial. 


    Collaborative Innovation with Clients: IST’s development process thrives on client collaboration, with customers providing valuable feedback that drives the creation of cutting-edge solutions tailored to meet evolving industry needs.

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