IST Suite Updates for 2024
Spotlight on Technology
IST Suite Updates on Technology
At the center of IST's services is our proprietary software, IST Suite. Rather than work with a third party, IST Suite is the homegrown engine that allows us to craft IST applications to what clients are most seeking from an outsourcing provider. Now a staple of IST, Suite has been a leading support structure for sites' workflow, and as the office experience has changed, Suite has become a valuable tool for work culture. Recently on our podcast, Outside-IN, Vice President of Technical Solutions Andrew Addison, spoke about IST Suite's greatest assets, our Suite of Applications, and what to expect for 2024.
For operations looking to maximize real-time reporting, agile applications for the modern office, and AI, IST Suite is the roadmap for optimal efficiency.
Applications to Stay on the Same Page from Any Location
Connecting the entire operation has always been a high priority for businesses. If the end experience varies from site to site, your confidence in providing a reliable and repeatable end-user experience can only go so far. Now, with hybrid work and new technology, staying connected is an even more pressing challenge.
IST Suite prioritizes this goal in processes and culture. Through a central single database, connection is instantaneous. From assigning and monitoring tasks to reporting their success with Suite's Work Order application to confidently managing and enhancing meetings with Confirm, regardless of how your company grows, everyone stays on the same page. We tailor our technology to bring the workforce together, no matter where “work” takes place.
IST Suite's immediacy in reporting and communication and its added personalization supports company culture and unifies a growing organization. More than ever, businesses should consider the work experience, from workflow simplicity to inclusivity in how you communicate. Investing in the right software aligns the vision from the C-Suite to the site level.
Adaptability in Design
An in-house proprietary software's strength is its tailor-made solutions that meet our clients' needs. Created by developers with field experience, from business analysts and site managers to implementation managers who understand the technology needed for a clean slate, IST Suite thinks ahead so clients replace their wishes with tangible results.
When clients make requests, IST looks for a global change, working from one client's success to benefit others. IST quickly developed this capability for one client looking to add a request option for court reporters to their FM applications. Andrew Addison shares, "We were able to turn that around in less than a week and ultimately giving that flexibility to the customer, help them be able to use more of our services, and slowly after that, we began rolling out that feature to all our legal customers that would need a court reporter, and we saw a dramatic uptick in the use of that application."
Future Improvements for IST Suite
Artificial Intelligence (AI) is a part of every conversation about the future of business, and IST Suite is one step ahead. Suite's help desk application offers a self-service option for support requests before human guidance, ensuring high-level IT support is appropriately triaged and end users can get simple answers.
This coming year, IST Suite will add a new application that takes requests and creates a customized workflow called IST Request. No matter the project, IST Request will predefine a workflow and send it to the correct department to begin service versus bouncing around a service center or emails, driving efficiency and enhancing metrics.
Simplicity is the focus of what's to come for IST Suite with a single database dashboard and online management reports. Rather than parsing through multiple applications, graphs, and PDFs, IST Suite will streamline processes to minimal steps for users.
The business world may constantly fluctuate, but IST Suite develops and sources solutions that outlast. In-house software is one of the many benefits of IST's partnership, which empowers clients to reach their highest service level with our expertise. IST Suite brings our partnership to your operation with applications that enhance workflow for today's challenges to tomorrow's success.
Contact Info
IST Management Services, Inc.
1341 Moreland Ave SE, Atlanta, GA 30316