Expecting the Unexpected: Resiliency in Operations & Vision

Innovate & Integrate

Most understand the distress and loss of momentum that happens when the unexpected steps in, and for facility managers, this setback can cost time and financial loss. The last five years have been marked by epic disruptions– a pandemic, a shift to remote and hybrid work, a recession, etc. Add another layer of weather, technology, and hiring shifts, and facility managers may find themselves in a marathon for perfection.

The last few years have proven that organizations must be agile to any interruption and swift in finding a solution. For Outsourcing vendors, it has set the stage for how successful this service is for any business. 

Keeping the Message Moving

During 2020, working in office was not an option for most, and courier services became essential in continuing tasks. Court proceedings continued, print and copy requests were still needed, and business couldn’t afford to halt. Powered by technology that moves beyond one central location, copy and print services continued uninterrupted as work shifted to remote and hybrid work. Enabling users to request their print services online and track their completion allowed workers to adjust to new working structures without compromising productivity. 

For one IST client, access to virtual copy and print requests came in handy during a snowstorm when one office could not be onsite. Instead of stopping printing, IST seamlessly moved their requests to another location, keeping business moving. 

One solution that has gained merit in our new working culture is IST’s Digital Mail solution. This paper-to-digital mail process ensures that received office mail can be securely scanned and sent to the proper recipient promptly and efficiently. 

Monitoring Every Stage and Contract

Though we cannot control weather and the elements, we can control productivity and service reliability. Technology that monitors tasks and equipment maintenance can ensure your service levels are exceptional. With real-time reporting that connects to dashboards, an enterprise’s workflow can be seen from any location, demonstrating its value and quickly targeting areas for improvement.

Handling multiple contracts can mean a sliding scale in the overall sum of services you expect to pay. For some facilities, managing every dollar is vital to continuing business, and chain supply disruptions, inflation, and sudden contract changes can make them panic.