IST Management's Evolutionary Journey in FM and eDiscovery
Spotlight on Technology
Since its inception in 1997, IST Management Services, Inc. has established itself as a leading presence in Facilities Management and eDiscovery with a decades-long track record of achievements.
Starting as an Atlanta-based outsourcing company, IST set forth in the world of FM with a goal to make an impression by delivering unparalleled service quality to its clients. Driven by an unrivaled passion and determination to always do better than before, the company’s journey first began with mailroom services and gradually ventured into every other office support service imaginable. IST’s hallmark of innovation incited the development of its own proprietary technology, which helped to maintain a competitive edge in the market and establish its advantage in the industry.
In response to evolving client needs and the growing demand for specialized services, IST adapted and expanded its service portfolio. As the market and the FM realm grew and changed over the years to come, the big dreams of the small shop on Peachtree Street in downtown Atlanta have grown along with them.
From Local Roots to National Reach
The year 2006 proved to be a landmark year for IST as the enthusiastic response from the Facilities Management sector sparked tremendous growth. This new surge of development and progress necessitated a shift to larger offices in Atlanta’s historic Glenwood district. Over the next decade, IST remained committed to its mission, finding significant success with notable accomplishments such as:
- Establishing nationwide operations across the US
- An 11% average annual revenue growth
- A 90% average annual customer retention rate
The culminating successes of the next several years led to the introduction of eDiscovery services in 2013. In opening its doors to serving legal teams and law firms, an influx of clients resulted in legal solutions becoming the most profitable division of IST within five years.
A New Era of Integration and Shifting Technologies
With a near twenty years of experience under its belt, in 2016, IST prepared itself to transform and enhance its foundation of passionate service, process expertise, and technological innovation into a diversified Integrated Facilities Management model. These changes widened IST’s service portfolio to include eDiscovery, IT, Legal, Records Management, and Document Management under a single outsourced management umbrella. As 2018 rolled in, the universal advancement of technology became the linchpin for IST’s progression, and IST underwent a technological transformation to include tools like Relativity, Cloud9 Explorer, and Celebrite for Legal Service support.
The introduction of the Halidom in 2019 as the newest HQ complex for the company earmarked a new era of expansion with renewed commitments and determination to expand into global markets. Later on, the addition of Managed Review Services in 2021 marked another notable year of transformative progress at IST, and the ongoing growth of staff, services, and technologies remained a consistent representation of IST’s continued success.
Innovating for Tomorrow and Beyond
Since its humble beginnings in 1997, IST has witnessed immense change and has evolved rapidly over time while expanding its services, refining procedures, and adapting to the continuously changing global landscapes of FM and eDiscovery. As the largest independently owned facilities management company in the US, a veritable record of awards and accolades during its career reflects IST’s proven impact and industry leadership throughout the years. With a solidified presence established through decades of improvement and innovation motivated by its foundational passion for service and growth, IST’s unwavering commitment extends its reach into the years to come with even bigger dreams for the future.
Want to Know More About IST's Services?
Contact Info
IST Management Services, Inc.
1341 Moreland Ave SE, Atlanta, GA 30316