IST Management Services:
IT Support Team
Andrew started with IST in May 1999. Since that time he has moved up the ladder from Service Specialist to Director of Project Management, and is currently the Vice President of Technical Solutions in Atlanta.
Andrew handles project planning and execution for the various IST software systems and works directly with our development team for enhancing our existing platforms. He has been instrumental in the development and deployment of IST's electronic document management platforms. Andrew is married and has one son.
Marc is a Senior Software Developer for IST Management Services, Inc. Marc has nearly 20 years of development and project management experience in both the private and public sectors. Marc earned his undergraduate degree with a major in Business Administration and a minor in Computer Information Systems from Northern Arizona University and a Master of Business Administration with an emphasis in IT Resource Management from Central Michigan University. Marc lives in Dunwoody with his wife and two dogs.
Derek is a Network Analyst for IST providing installation, configuration, amelioration, and troubleshooting support for IST’s Facilities Management sites including support for hardware, software, firmware, and networks. Derek specializes in customer service and support with a background in Linux and Microsoft systems, root-cause troubleshooting, and interpersonal communication.
Tremayne is a Network Analyst for IST. He started in early 2017. Tremayne specializes in helpdesk support. Tremayne graduated from the Art Institute of Atlanta, with a degree in Computer Animation. He is pursuing his passion of information technology and network infrastructure.
Chris is a Junior Network Analyst for IST Management, starting in early 2016. He has over 13 years of prior experience with customer service. Throughout these years, Chris has developed many leadership qualities stemming from leading, training, and developing his own teams. He is pursuing his career in networking and has a passion for technology.
Dennis is a Senior Software Developer for IST Management Services, Inc. Dennis has accumulated over thirty years’ experience at Fortune 50 companies in Operations Management, Sales Management, and in Information Technology development and management including database marketing, customer integrations, web application development, and custom technological solutions. Dennis has been with IST since 2011 and has a BS in Information Technology with a concentration in Web Application Development. Dennis lives in Marietta, GA and has two daughters.
Chris Ionetz is the National Director of information technology infrastructure for IST Management Services, Inc. Chris has accumulated over 16 years of IT and 4 years military experience. Chris’s background includes managing all aspects of technology with a focus on developing and deploying world class solutions. Chris has 20 years of prior management experience with 2 years as a chief information officer for companies like AT&T wireless, IKON office solutions, Metadigm Services and QTS datacenters. Chris received his bachelor of science in computer science from Central Texas College. He resides in Barrow County, Georgia with his daughter.
Serina has over a decade of experience in various industries and various companies in a variety of roles. Now working at IST as a Software Engineer she works to improve the day-to-day experience of the development team. She lives in Kennesaw with her family, two cats and a dog.
Jerrod Kynard is the National Director of IT Services. Jerrod has over 17 years of experience in the Information Technology industry, and provides a leadership role to the IT Services team. Jerrod is specialized in Network Administration, Network and Software planning/implementation, client relations, and field training. He also specializes in Microsoft Systems with a wide range of technical troubleshooting. Jerrod has completed training courses for Microsoft Certified Systems Engineer, Exchange, Networking Essentials and Novel.
Gregory is a Senior Software Developer for IST Management Services, Inc. Greg has nearly 20 years of development experience in both the public and private sectors. Greg published his first commercially available video game at the age of 14. Greg has a BS in Computer Information Systems degree from Virginia Tech University and lives in Midtown, Atlanta.
Ben joined the IT Support team as a Business Analyst after three years supporting clients as an Operations Manager in Atlanta. He has been with IST since January 2013 in a variety of roles rising through the ranks from Service Specialist to Site Manager to Operations Manager.
Steve has 20 years of development experience, specializing in VB/C#.NET (web and desktop applications) and SQL for the last 10 years. Steve graduated with a computer science engineering degree from Florida Atlantic University. Steve's highlights include developing the results systems for diving and synchronized swimming at the 1996 Olympic Games in Atlanta.
Stephen Rouse is a Senior Software Developer and a recent addition to IST. He has over 5 years of development experience in .Net, Java, and other related fields.
Beginning work as a hobby game developer and web designer in his late teens, his curiosity opened him up to software development as whole. Stephen graduated from DeVry University and currently resides in Atlanta, Georgia.
Alex Thompson is a software developer. Alex has over 3 years of experience in the IT development field. He specializes in ColdFusion, PHP, C#, and VB. Alex graduated from Clayton State University with a bachelor’s in information technology.
Gustavo joined IST in 2018. He has over 18 years of experience in Software Development, 15 of which he has spent managing development teams for Fortune 500 companies, across several Industries (Metering, Telecom, Retail Technology and most recently, MDM). His technical focus has revolved around the MS stack (.NET, C#, SQL Server) leveraging development methodologies (Waterfall, Scrum, Kanban). He has a Bachelors and Master’s degree in Electrical and Computer Engineering from Georgia Institute of Technology and lives in Cumming with his wife and two daughters.
Daniel works as a Quality Assurance Analyst for IST Management Services, Inc. With over 10 years’ experience, he has worked in some of the largest corporations to the smallest start-ups around Atlanta. Daniel has specialized in web applications, database and security testing. While still a newcomer to IST Daniel has shown exemplary skills in identifying future pain points customers might run into. Daniel lives in Alpharetta, GA with his wife and cat.
Brennan joined IST in July of 2017. He has maintained numerous positions throughout his career with IST including site manager, implementation manager, and operations manager. His current position as a business analyst allows him to take customer ideas and translate them into a scope of work for the development team.
Davey Wheeling is a senior software developer at IST. Davey has 20 years of experience in IT development. Davey specializes in VB.Net and C#. Originally from New York, Davey graduated from AIU.