Talent Acquisition Team

Innovative • Service • Technology • Passion

Contact

IST-Suite Technology

 IST Office Services Features:

IST has a team of researchers and developers working around the clock to both identify and create new technologies that enhance IST’s service levels by increasing efficiency and ease of use.  IST is committed to finding the best way to get the job done.  We recognize that when we provide the best, most efficient and quality driven services, our customers are provided with the support they need to perform their essential business functions.

IST provides our customers with the most comprehensive and technologically advanced FM management software in the industry. IST’s IT and Operations departments have teamed together to create the proprietary, custom, Web-based software package, IST-Suite. IST-Suite is the keystone to IST’s site operations management and providing IST’s clients with the most efficient and cost effective processes in the industry.

Unlike our competition, who use several 3rd party software systems to support their various service offerings, IST has created its own all-inclusive software system, IST-Suite, with our robust end-user database atthe center.  The end-user database communicates with all service modules of IST-Suite, no matter the combination of services IST is performing.  If a change is made in one service area, that change is instantly replicated across all system platforms.  The end-user database also tracks and consolidates reporting on all IST activity and provides this information in real-time via the web or in clear, easy to follow printed reports.

All inclusive software system.

Free upgrades for the life of your contract!

  • Comprehensive, web-based training program with video tutorials
  • Precise employee time management systems
  • Highly sophisticated, web-based work order requestsystems
  • Large screen LCD displays for real time viewing of mail and copy progress
  • Proprietary voice recognition system yielding 99.9% accuracy ratings
  • On-demand, real-time reports via the web or in print
  • Hand-held signature palm devices for increased accountability in package, mail and copy deliveries
  • Automated meter reads with machine uptime and service call tracking
  • Proprietary certified mail tracking systems
  • Advanced software to order and track conference room, hoteling, kitchen and supply management activities
  • IST will also provide Customer key contacts access to a customized online information center. This is the one stop location for Customer contacts to access up to date information about their on-site IST operations.   Additionally, the IST site manager will take the client contact out to lunch once a month to discuss the sites operations and to review any action steps that have been recorded from the last monthly client meeting.