IST Facilities Management:

National Sales Team



    Melissa DiGiulian is a Senior Vice President for IST Management Services, handling sales in the New York market. Melissa applied her background in sales to developing a true career with IST.  Since being hired in 2008, she has quickly climbed to a vice president position while nearly doubling IST’s footprint in one of our most competitive marketplaces. In addition to her professional success, Melissa has advocated the state of Maryland as a spokesperson for approximately 200 promotional activities and nearly 50 charity functions raising money for Special Olympics, Best Buddies, and smaller organizations. Melissa graduated from the University of North Carolina with a bachelor of science in business administration and a concentration in marketing.



    Rachel Murphy is a regional vice president for IST Management Services handling sales in the North and South Carolina market. Also, specializing in e-discovery and litigation support sales. Rachel graduated from Colorado Tech University with an Associates of science in medical billing. Her background contains several years of experience in sales, Rachel has always been an advocate for Breast Cancer Awareness, and so she enjoys attending the annual walks that are held in downtown Charlotte. In any spare time Rachel has, she enjoys spending it with her family and friends.



    Kim Oleniacz is the Senior Vice President/Partner of IST Management Services based in Pittsburgh, PA. Kim possesses over 35 years of experience in operations management and sales of on-site services to include: copy, mail, production mail, fax services, records management, receptionist, forms management, and much more. Kim has experience working for Ameriscribe, Pitney Bowes, and Archer, in both an operations and a sales capacity.

    After many proven years of accomplishments, she joined IST with a desire to continue to build a strong focused outsourcing company that delivers the highest degree of service. Kim's passion is all about building solutions for IST clients across the country!  Kim enjoys traveling, spending time with her husband, children, and Grandchildren.  Her family and work family is all very important and valued, this focus has lead to her success within IST!



    Sally Pfabe is the Regional Vice President for IST Management within the Washington, DC, Maryland, and Virginia region. Sally has extensive experience in the facilities management sector assisting clients with workflow improvements and is a subject matter expert in mailroom security and safety. Sally graduated from the University of New Hampshire with a degree in Business and Marketing and is a two time recipient of the National Supplier of the Year Award, Mail Systems Management Association (MSMA) in 2015 and 2017. Sally is passionate about industry education and has trained over 1,500 facilities management professionals in mailroom management and mail screening techniques, professional development, teamwork, and networking. Sally is an active board member with the MSMA and the Greater Baltimore Postal Customer Council. She shares her industry knowledge through articles in Mail:  The Journal of Communication, PostScript, and is a contributing author and editor of the Office Services Professional Certification Course through the MSMA.  Sally has provided career coaching sessions for returning veterans and serves as an essay coach and mentor for those working towards the Certified Mail and Distribution Services Management Certification (CMDSM). In her spare time, Sally enjoys going to the gym, photography, and is a strong supporter of Gigi’s Playhouse, a community organization focused on breaking barriers for those with Down Syndrome.



    Stuart Schwartz is the Senior Vice President/Partner for IST Management Services. He has over twenty years of sales, operations and management experience and over 15 years experience in facilities management. He spent over 5 years at IKON Office Solutions as an account manager, sales manager and general manager with responsibilities for sales and operations for IKON's Facilities Management and Legal Document Services Divisions.

    After leaving IKON, he has spent the last 1-1/2 years with Oce Business Services, formerly Archer Management Services, calling on Fortune 1000 companies in the State of Connecticut. Stuart has signed numerous contracts throughout the country for both organizations. He has worked in a family owned business and owned his own business in support services. Residing in Trumbull, Connecticut, Stuart has been married for 25 years and has two daughters and a son.

IST Management Services: National Sales Team

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